Privacy Policy

When you place an order, create an account, or contact us, we may collect the following categories of personal information:

Account and identity data: name, email address, phone number, and account credentials.

Order and transaction data: billing and shipping addresses, payment method details (processed and stored exclusively by our PCI-compliant payment processors — we do not store full card numbers), order history, and purchase amounts.

Research verification data: institutional affiliation, researcher credentials, or intended-use declarations submitted during checkout or account registration.

Technical and usage data: IP address, browser type, device identifiers, pages visited, referral source, and session behavior collected automatically through cookies and similar technologies.

Communications data: any information you provide when contacting customer support, submitting inquiries, or responding to surveys.

We process personal data strictly for the following purposes:

Order fulfillment: processing payments, packaging shipments, generating invoices, and communicating order status updates.

Regulatory compliance: verifying purchaser eligibility, maintaining records required for research-chemical sales, and responding to lawful government requests.

Account management: providing login access, order history, saved addresses, and customer support.

Service improvement: analyzing aggregate, de-identified usage trends to improve site performance, product catalog relevance, and user experience.

Marketing communications: sending promotional emails only when you have explicitly opted in. You may unsubscribe at any time via the link in any marketing email or by contacting us directly.

We do not sell, rent, or trade your personal information. We share data only with the following categories of recipients, and only to the extent necessary:

Payment processors (e.g., Stripe) for secure transaction handling.

Shipping carriers (e.g., USPS, UPS, FedEx) for delivery fulfillment.

Cloud infrastructure and analytics providers that process data on our behalf under strict data-processing agreements.

Law enforcement or regulatory agencies when required by applicable law, subpoena, or court order.

We retain personal data for as long as your account is active or as needed to fulfill the purposes outlined above. Transaction records are retained for a minimum of seven (7) years to comply with tax and regulatory obligations. You may request deletion of your account and associated personal data at any time by contacting us, subject to our legal retention requirements.

We implement industry-standard technical and organizational safeguards, including TLS encryption in transit, encrypted storage at rest, role-based access controls, and regular security audits. While no system is completely immune to breach, we are committed to protecting your data and will notify affected users promptly in accordance with applicable breach-notification laws.

Our site uses essential cookies required for site functionality (cart, session, authentication) and optional analytics cookies to understand aggregate traffic patterns. You may disable non-essential cookies through your browser settings. Disabling essential cookies may impair site functionality.

Age verification cookie: When you confirm that you are 21 years of age or older through the age-verification prompt presented on your first visit, we set a first-party essential cookie named "eg_age_verified" on your device. This cookie stores only a verification flag (no age, name, or other personal information) and persists for thirty (30) days, after which you will be re-prompted on your next visit. Clearing your browser cookies or using a private/incognito session will cause the prompt to reappear.

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, as well as the right to restrict or object to certain processing activities. To exercise any of these rights, please contact us at the address below. We will respond within the timeframe required by applicable law.

Our products are intended for qualified researchers and institutions. Access to this Site is restricted to visitors who are at least 21 years of age, and we do not knowingly collect personal information from individuals under the age of 21. If we learn that we have inadvertently collected such data, we will delete it promptly.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

For questions, concerns, or data-rights requests, contact us at: support@eternagenlife.com.